Frequently Asked Questions (FAQs)

1. What products do you sell?

We specialize in high-quality automotive parts, including:

• Fuel Filters
  

• Oil Filters
  

• Crankcase Components
  

• Air Filters
  

• Spark Plugs
  

Our products are designed to keep your vehicle running smoothly and efficiently.

2. What brands do you distributer and Reseller?

We are proud to be authorized distributors and reseller of the following reputable brands:

• Mopar
• Fleetguard
• FASS
• Caterpillar
• Motorcraft

These partnerships ensure that we provide authentic and high-quality parts for your vehicle's optimal performance.

3. How can I place an order?

You can easily place an order on our website by browsing through our product categories, selecting the items you need, and proceeding to checkout. Alternatively, you can call us at +16319200371 to place an order over the phone.

4. Do you ship internationally?

At this time, we offer shipping within the United States. We are working on expanding our shipping options in the future, so please stay tuned for updates.

5. How long will it take to receive my order?

Orders are typically processed within 0-1 working days. Once your order is shipped, delivery times vary based on your location. Most orders are delivered within 3-4 working days. You will receive a tracking number once your order has been shipped.

6. Do you charge shipping fee?

Yes Currently charge $4.99 shipping fee on all orders. No shipping charges will be charged. 

7. Can I return or exchange a product?

Yes, we accept returns and exchanges on most products within 30 days, provided they are in their original condition and packaging. Please contact our customer support team at support@carcoreparts.com or call us at +16319200371 for assistance with returns or exchanges.

8. What payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  
• PayPal
  
• Google Pay 
• Shop Pay
• Other secure online payment options
  

All transactions are processed through a secure payment gateway to ensure your information is protected.

9. How can I track my order?

Once your order is shipped, you will receive an email containing your tracking number and a link to track your shipment. You can also log into your account on our website to view order details and tracking information.

10. Do you offer customer support?

Yes, we offer dedicated customer support to help with any questions or concerns. You can reach our support team by email at support@carcoreparts.com or call us at +16319200371. Our customer support hours are Monday to Saturday, 9:00 AM to 6:00 PM (EST).

11. How can I verify that I’m buying original parts and avoid counterfeits?

To ensure you’re purchasing original parts, look for official logos and part numbers on the packaging. Always buy from authorized dealers or well-established online retailers like CarCoreParts. This helps that you’re getting authentic parts that meet the highest standards.

CONTACT INFORMATION